Integrations Product Owner

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The Integrations Product Owner plays a critical role in managing the end-to-end lifecycle of all Basys integrations. Working closely with the Product Integrations team lead , this role ensures integrations are scoped, prioritized, and executed effectively across presales discovery, implementation, and support phases. This position requires a combination of technical understanding, client-facing communication, and cross-functional coordination. By acting as a central point of contact between internal teams and external partners, the Integrations Product Owner supports timely, scalable, and successful integration delivery.

Duties & Responsibilities

Essential Functions

• Coordinate and oversee the full lifecycle of Basys integrationsfrom presales scoping to launch and ongoing support.
• Partner with Sales to vet early-stage integration opportunities and ensure alignment on client requirements.
• Work with Product Development to ensure integration designs are feasible, aligned with our architecture, and compatible with platform constraints.
• Collaborate with the Product Integrations team lead to establish project timelines, clarify responsibilities, and track progress toward milestones.
• Lead integration readiness activities including documentation, support enablement, and internal communication.
• Manage direct client and partner communications during discovery, implementation, and hyper-care periods.
• Facilitate internal alignment between Engineering, Support, Sales, and Product for each integration project.

Additional Responsibilities

Requirements

Education & Experience

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

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