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Call Center Supervisor
Call Center SupervisorVirtualVocations • Kansas City, Missouri, United States
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Call Center Supervisor

Call Center Supervisor

VirtualVocations • Kansas City, Missouri, United States
10 days ago
Job type
  • Full-time
Job description

A company is looking for a Supervisor, Call Center (P&C).

Key Responsibilities

Lead, coach, and develop a team of client experience specialists and underwriters

Serve as an escalation point for complex client inquiries or complaints

Analyze performance data and implement process improvements

Required Qualifications

Bachelor's degree in business administration, communications, or a related field required

3-5 years of experience supervising or leading a team in a customer service or underwriting environment

Strong knowledge of Microsoft Office Suite and operational tools

Experience managing remote teams or virtual workflows is preferred

Demonstrated ability to monitor team performance and implement process improvements

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Call Center Supervisor • Kansas City, Missouri, United States

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