A company is looking for a Supervisor, Call Center (P&C).
Key Responsibilities
Lead, coach, and develop a team of client experience specialists and underwriters
Serve as an escalation point for complex client inquiries or complaints
Analyze performance data and implement process improvements
Required Qualifications
Bachelor's degree in business administration, communications, or a related field required
3-5 years of experience supervising or leading a team in a customer service or underwriting environment
Strong knowledge of Microsoft Office Suite and operational tools
Experience managing remote teams or virtual workflows is preferred
Demonstrated ability to monitor team performance and implement process improvements
Call Center Supervisor • Kansas City, Missouri, United States
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