Customer Account Adjustment Coordinator

Job Description

Job Description

Responsibilities : The Customer Account Adjustment Coordinator is responsible for processing customer billing and invoice corrections to final resolution. Working in a fast-paced environment, this individual will identify gaps within the invoice and credit / debit transactional functions and recommending resolutions. This includes Drop Ship analysis and assistance within the Accounting area identifying and resolving issues.

Specific Job Functions :

• Own the creation of customer billing that flows through the Culligan NA Customer Service Team.
• Process invoice corrections & error report investigation.
• Identify gaps in invoice and credit / debit transactions and provide recommended solutions.
• Create Credit / Debit Memos.
• Special billing task for key Dealer Relationship (I.E. Packard & Miller).
• Assist in clearing Tax Credit Memo ques when volumes spike.
• Provide cross functional support when Dealers submit invoices with multiple / complex corrections.
• Assist with Prodigy implementation.
• Uploads into the customer portal and perform billing.
• Assist with special projects in Excel using pivot tables.
• Assist with creating purchase orders in SAP.
• Perform additional responsibilities as needed.

Requirements :

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies in this position :

Resourcefulness Customer Focus Team Player

Adaptable Analysis Skills Organizational / Planning

Communication Accountable Integrity

Target Salary Range : $54,000 - $64,000 per year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including : paid time off, health, dental, vision, life, disability benefits and 401(k).

#LI-LV2