Account Coordinator - Seasonal

Account Coordinator - Seasonal

The Account Coordinator - Seasonal position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and the Customer Solutions Department (CSD). This is a full-time, hourly, and seasonal position. Must be based in Elmhurst, IL or the surrounding area and willing to work onsite. This is not a remote position.

Principal Duties and Responsibilities

• Works to ensure the customer's installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
• Collaborates with team members and supervisors efficiently and effectively, to assist customers
• Utilizes Call Logs / emails to communicate effectively with stakeholders when issues occur prior to or during installation
• Collects all pertinent information from callers to create effective and concise incident descriptions
• Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process
• Confirm the color and version of the space is correct before selling it
• Adjusts installation orders for changes in price, schedule and designs when applicable
• Maintains product knowledge of all custom closets systems and related components
• Collects installation fees as needed
• Processes installation charges for customers on TCS credit cards as needed
• Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer's building requirements
• Maintains awareness of current and upcoming sales promotions
• Communicates Installation Survey results to third party contractors
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential / sensitive company and customer information
• Performs all other assigned tasks and duties

Experience and Skills Required

This is a seasonal position, with potential to convert to a full time exempt position, although not guaranteed.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices