Enterprise Account Executive

Job Description

Job Description

Enterprise Account Executive @ Gradient Labs

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.

We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, where we collaborate and connect 2-3 days a week.

If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you.

🌟 As an Enterprise Account Executive, you will...

You'll be at the forefront of our growth, playing a critical role in shaping our go-to-market strategy. This is more than just a sales role—it's a chance to build, influence, and lead.

We're looking for a highly motivated and experienced individual who thrives in a fast-paced, high-growth environment. You are a natural leader with a proven ability to not only close deals but also help build the foundation of our sales organisation.

Drive Revenue and Build the Foundation : You'll own the full sales cycle for enterprise accounts, from generating your own leads and building a robust pipeline to negotiating and closing complex, high-value deals. You'll be instrumental in defining our sales motion and strategy. You will also be responsible for expanding business within existing accounts by identifying and selling new features and business lines. You'll be instrumental in defining our sales motion and strategy.

Cultivate Key Relationships : You'll build and nurture strong, long-term relationships with key stakeholders and C-suite executives at our largest customers. You'll serve as a trusted advisor, understanding their needs and leveraging our product to deliver significant value and ROI.

Champion Our Product : You'll become a true evangelist for Gradient Labs, effectively articulating our value proposition through tailored presentations, live demos, and strategic discussions. You'll work closely with our product and engineering teams to ensure customer success and inform our product roadmap.

Collaborate and Influence : You'll be a central hub, collaborating with marketing, solutions engineering, and other teams to execute effective campaigns, streamline the customer journey, and deliver an industry-leading experience. Your insights will directly influence how we grow and succeed.

Shape the Future : As a key member of our team, you will not only close deals but also help us define our GTM motion, build out our sales processes, and set the standard for how we engage with and win enterprise accounts. Your work will have a direct and lasting impact on the success of Gradient Labs.

🌟 We’re looking someone who has…

5-7+ years of experience in enterprise B2B SaaS sales.

Expertise in managing complex, end-to-end deals from prospecting to close.

The ability to build and maintain C-suite relationships.

Experience with consultative and value-based selling.

Deep familiarity with the SaaS and AI landscape.

Exceptional verbal and written communication abilities.

Ability to analyse market trends, identify opportunities and make data-driven decisions

Why join Gradient Labs?

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.