Senior NOC Engineer

Senior NOC Engineer

Headquartered in Los Angeles, AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.

AireSpring has received numerous third-party industry awards : "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Job Description

The Network Operation Centre (NOC) has three main roles :

• To ensure maximum possible service availability and performance
• To provision customer network services on core equipment
• To provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rota providing 24x7 support on our core network and services.

Duties and Responsibilities :

Qualifications

A minimum of 12-18 months' experience in a Technical Support or similar role.

Good communicator with a natural aptitude for dealing with people.

Good network diagnostic skills.

Basic Linux CLI skills.

Basic sys admin skills.

Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

Strong analytical skills and able to collate and interpret data from various sources.

Ability to assess and prioritize faults and respond or escalate accordingly.

Monitor VoIP and Core Networks : take corrective action and drive appropriate parties to resolve issues

Troubleshoot and repair service-impacting VoIP network issues

Troubleshoot IP network traffic at a carrier / enterprise level

Serve as part of the escalation path for chronic or intermittent core network issues

Perform test and turn-up of transport and trunks

Perform network repair and after-hours maintenance activity (switch, transport and trunks)

Able to troubleshoot VoIP calls at the SIP level

Understanding of carrier-level VoIP-based technologies

Solid understanding of LAN / WAN concepts and IP routing protocols.

Possess IP networking ability to troubleshoot layers 1 3

Detail understanding of all routing protocols and ability to troubleshot

Possess excellent technical problem-solving skills and attention to detail

Strongly self-motivated, willing to overcome challenging problems and identifying new opportunities for process improvement

Ability to prioritize work while multi-tasking

Possess IP networking certifications (CCNA, CCNP, CCIP, )

Strong experience in Cisco Routing and Switching including knowledge of Multicast, QoS, IOS Security, and IPv6

Familiarity with Linux at the CLI level

Strong understanding of networking

Ability to work with third party vendor for issues resolution

Project Implementation

Strong technical and analytical skills.

Solid experience in problem analysis and resolution of hardware / software problems.

Proven ability to function in a self-directed environment.

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Innovative thinker who is positive, proactive, and readily embraces change.

Be responsible for hands on troubleshooting and leadership of NOC activities

Maintain senior-level knowledge across all enterprise system-monitoring tools

Provide audit support audits on monitoring tools to ensure the entire AireSpring Network is properly monitored

Proactively grow the monitoring environment to produce more specific, early warning monitoring

Ensure NOC notifications are accurate and are sent out within published SLA

Communicate problems to all levels of the organization as required

Inform manager and senior management of status on all issues and initiatives for your team

Own the escalation process in the absence of the NOC Manager

Assist in creating / updating operational run-books

Clear communicator (both written and verbal).

Good technical or WIKI documentation skills.

Willing to learn and develop new skills.

Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.

Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.

'Can do' attitude. Flexible and adaptable approach to problem solving.

Co-operate with other teams. Actively encourage strong working relationships with other teams.