Customer Success Manager, Business Services (Remote)

Customer Success Manager

The Customer Success Manager (CSM) role works on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products across various platforms to create positive business outcomes. The CSM is also responsible for identifying new cross-sell / up-sell opportunities within the existing client base.

Youll be responsible for :

• Engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met.
• Optimizing every client contact to assess additional client needs and uncover additional sales opportunities.
• Preparing client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand.
• Resolving service delivery or quality problem issues raised by clients and working with internal teams to respond to these issues, including participating in problem resolution process with support teams. Ensuring appropriate resources remain focused on issue resolution; escalating roadblocks through management teams as needed.
• Collaborating with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
• Ensuring continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production.

Qualifications :

U.S. National Base Pay Range : $64,300 - $107,100. Total Target Cash : $98,900 - $164,900. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

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