Customer Success Manager

Customer Success Manager

As a Customer Success Manager at DataGrail you'll act as a trusted advisor to DataGrail customers, empowering them to maximize the value of our platform through expert guidance, proactive support, and strategic insights. Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.

What You'll Do Within 90 Days :

• Achieve full DataGrail platform mastery (features, functions, use cases).
• Shadow 10+ customer calls to understand pain points & engagement.
• Successfully deliver a DataGrail platform demo.
• Understand internal escalation & feedback processes.
• Successfully onboard and train 3+ new customers, ensuring immediate value & setup.
• Conduct 5+ proactive check-ins with existing accounts, identifying issues / upside.
• Provide initial, direct customer feedback to the product team.
• Actively contribute to internal knowledge sharing (FAQs / solutions).
• Collaborate on identifying high-risk accounts & mitigation.
• Begin identifying training / documentation improvement opportunities.
• Contribute to DataGrail deployment & CS best practices.
• Present customer-facing product roadmap to at least one customer.

What You'll Do Within 180 Days :

What You'll Do Within 365 Days :

What You Bring :

Compensation Range : $100,000 - $130,000 USD

About Us :

DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA. DataGrail is recognized as a G2 leader and services millions of consumers through customers like Salesforce, Amazon, Overstock, and New Balance.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.