Job Description
Job Description
At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, se xual orientations, gender expressions, religions, cultures, and languages.
The Withdrawal Management (WM) program operates 24 / 7 / 365 and is designed to serve individuals who are intoxicated or under the influence of other drugs and / or who are experiencing moderate to severe withdrawal symptoms and in need of 24-hour supervision, observation, and support as they progress through their withdrawal.
The WM Program Manager provides oversight and coordination of Withdrawal Management services, develops and maintains relationships with internal and external stakeholders, and supports the Program Coordinator(s) as needed. In this role, you will oversee all Withdrawal Management operating needs, including program budget, compliance with BHA / Signal regulations, and adherence to community contracts.
Education, Knowledge, Skills & Experience Required :
- Master’s degree required in related field of study e.g., psychology, mental health counseling, human services, social work, etc.
- Certified Addiction Specialist (CAS) or Licensed Addiction Counselor (LAC) required.
- Two years of clinical and administrative supervisory experience preferred.
Essential Duties :
Oversee all Withdrawal Management operating needs, including program budget, compliance with BHA / Signal regulations, and adherence to community contracts.Complete monthly reports for internal and external stakeholders as required.Assist Director in the oversight and management of contract with Signal, as well as other contracts, grants, and funding sources.Create and maintain relationships with community partners.Advocate for Withdrawal Management needs internally and externally, including promotion of recovery-oriented policies and awareness within the field.Create, maintain, and facilitate training for internal and external stakeholders.Prepare and implement disciplinary action, when required, including verbal and written warnings, performance improvement plans, and terminations in collaboration with Program Coordinator, Director, and Human Resources.Serve as the direct supervisor of Withdrawal Management Shift Coordinators, Co-Occurring Case Managers, Co-Occurring Clinicians, Program Coordinator, and Assistant Program Coordinator.Review and submit purchase orders for staff reimbursement and other unit purchases, as appropriate.Review and approve staff timesheets on a biweekly basis.Provide new hire training to new employees and ensure support for new employees to comply with NEO requirements such as MANDT, NEO Wrap Up, TB testing, CPR / First Aid, etc. in a timely manner and in collaboration with Assistant Program Coordinator and Program Coordinator.Provide regular staff supervision and feedback, proactively addressing employee concerns, and complete timely documentation of supervision and expectations.Review and sign clinical documentation, including chart notes, assessments, supervision records, and work verification forms, as needed and appropriate based on credentials.Share responsibility to cover on call supervisor duties, which includes assisting with unit coverage needs, including filling in for critical coverage as needed.Serve as back-up to Assistant Program Coordinator and Program Coordinator, as needed.Assist with unit needs and responsibilities, as needed.Support staff development of critical thinking, self-efficacy, and clinical judgement.Facilitate and attend mandatory in-services, staff meetings, clinical supervision, online trainings, and other applicable unit activities.Ensures Adverse Incident Reporting (AIR) procedures are followed.Initiate and maintain positive interactions, timely response to phone calls, email, and other requests.Maintain small outpatient caseload, if applicable based on credentials.Adhere to all Jefferson Center Policies and Procedures.Participate in supervision by coming prepared with an agenda. Report high risk / problem cases, utilize a problem-solving approach, and work to integrate feedback.Perform accurate and timely documentation at all times.Adhere with Corporate Compliance requirements in accordance with regulatory requirements and clinical guidelines.Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.Maintain effective interpersonal relations with consumers, peers, upper management, visitors, and the general public. Use language and behavior to promote dignity and respect.Demonstrate cultural competence in working with clients from diverse backgrounds, and exhibit knowledge and skills to develop therapeutic alliance with patients.Participate in staff development activities to enhance professional growth.Ability to prioritize responsibilities and effectively manage time independently.Address the whole health needs of the client by ensuring that appropriate releases are in place for other providers, and by making appropriate referrals as needed.Understand how trauma impacts the lives of the people being served, ensure that every interaction is consistent with the recovery process and reduces the possibility of re-traumatization.Ensure that delivery practices are guided by the principles of trauma informed care and the principles of addiction treatment.Note : Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary Range : $74,800 to $93,000
Additional Salary Information
The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours / week will be prorated and adjusted to the appropriate FTE.Application Deadline : 10 / 30 / 2025. Review of applications will begin immediately.