DIR, REGNL OPERATIONS II

Regional Director of Operations

Strategic Dining Services prides itself on delivering exceptional support and improving community dining experiences, cost savings, and resident satisfaction. As a true partner to our clients and communities, we focus on meeting unique goals for each location. This position includes 75% travel and managing senior living dining accounts in and around Los Angeles, Thousand Oaks, Woodland Hills, Solvang, and Carlsbad.

The ideal candidate will have a track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership. Experience in multi-unit management in contract food services is required, and a culinary degree is preferred. Proficiency in Compass Group systems like OMS, MUS, efinance, and myorders is not required but preferred. Excellent written and verbal communication skills with internal teams and external partners are essential, along with exceptional leadership, training skills, and the ability to influence effectively.

Job Summary

As the Regional Director of Operations, you will oversee the overall operation, growth, and profitability of the region. You will provide vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. This hands-on leadership role requires the ability to travel to regional communities to provide ongoing training and support to culinary, hospitality, and service leadership teams. A strong background in food production and service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences are essential.

Account Management & Client Relations

Balance company / community goals and regulatory agency requirements with individual client objectives to create a customized program that meets resident needs. Schedule regular on-site visits to coach, train, and follow-up on assigned goals. Send a site-visit summary to the Executive Director, Chef, Dining Service Director, and applicable corporate team members. Conduct quarterly business reviews with clients to ensure community objectives are met, communicate industry trends, and ensure client has the opportunity to share critical feedback. Actively participate in food service-related committees within assigned communities or be involved in special events within each assigned location to demonstrate the company's team approach and commitment to the community.

Business and Financial Acumen

Ensure responsible financial management of assigned communities. In partnership with the leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets. Timely completion of all daily, weekly, or monthly reports as outlined by the SDS Director of Operations. Conduct monthly budget reviews with each location to ensure dining expenses are on track or need an action plan to meet monthly budget targets. Participate in the sales process by assisting with new opening services for new business accounts. Collaborate with the marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences. Coach and support operations team to effectively manage wages and controllable expenses.

Team Building & Management

Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction. Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team. Provide both positive and negative feedback to department, team, or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, and one-on-one coaching. Recruit, train, mentor, and motivate a high-performing team of culinary, hospitality, and service professionals, fostering a hospitality culture of excellence and teamwork. Utilize an "open door policy" to solicit employee feedback and address team member problems or concerns.

Key Responsibilities

Develop common direction for the team. Set priorities and make team agenda and strategy clear to all team members. Develop, recommend, and implement policies and procedures of the region to ensure maximum income from existing accounts. Manage the assigned operations to ensure accordance with the client's service level agreements. Deliver the budget and the unit cost targets for each service at all assigned locations. Ensure adequate resources are available, including personnel. Interface with existing clients to maintain client satisfaction and account retention. Perform other duties as assigned.

Qualifications

Bachelor's degree (B.A.) from a four-year college or university; or 5 to 7 years related experience and / or training; or equivalent combination of education and experience. Experience in P&L management. Contract-managed service experience, preferred. Strong leadership and communication skills. Regional or multi-unit experience.

Apply to Strategic Dining today!

Strategic Dining is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. Associates at Strategic Dining are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). Strategic Dining maintains a drug-free workplace.

Req ID : 1482716 Strategic Dining Services LYN PELLEGRINI