USPI Manager, Operations Excellence - Hybrid / must reside in Los Angeles, CA

Manager, Operations Excellence

The Manager, Operations Excellence is responsible for ensuring center operations meets USPI's gold standard processes, practices, and customer service levels to deliver USPI's differentiated value proposition. This role will conduct comprehensive reviews, including stakeholder feedback, to prioritize and develop continuous improvement action plans by center to enhance overall operational effectiveness. This role will also be responsible for providing in-person training and education to facility staff to support consistent adoption of best practices. Additionally, the role will provide recommendations to regional and corporate leadership on performance improvement initiatives as well as resources which may be needed. The Manager, Operations Excellence will demonstrate a commitment to quality, safety, compliance, and patient experience, aligned with USPI's operating expectations.

The ideal candidate will have a proven track record of identifying operational improvement opportunities and delivering on core responsibilities to support organizational goals. The Manager, Operations Excellence should possess strong project management skills, be highly organized and detail-oriented, and capable of working independently.

This is an exempt status position that often requires work outside of normal business hours, including travel.

Responsibilities and Expectations

The following description of the job responsibilities and performance expectations are intended to reflect the major responsibilities of the job and is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.

Growth and Physician Relationships

• Engage with physicians for customer feedback on service levels to inform a continuous improvement plan specific to the center.
• Apply analytical and observational skills to identify performance improvement opportunities related to scheduling, PAT, etc. to increase the ease of accessing the center.
• Promote USPI's value proposition through transparent communication to support alignment and build stakeholder trust.

Operational Performance

Clinical, Quality and Safety

Travel

Required Skills

Qualifications

Compensation