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Merchandise Business Operations Manager
Merchandise Business Operations ManagerHYBE America • Santa Monica, CA, US
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Merchandise Business Operations Manager

Merchandise Business Operations Manager

HYBE America • Santa Monica, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Title : Business Operations Manager

Job Overview :

The Business Operations Manager plays a critical role in enabling the Merch Business department to achieve operational excellence, financial discipline, and consistent execution across all merchandise projects. This role manages P&L, budgets, forecasts, and business reporting while providing strategic financial insights to support decision making. The ideal candidate combines strong analytical skills with a pragmatic, hands-on approach to creating structure and clarity in a fast-paced, evolving environment. This is a pivotal role that will help expand HYBE artists' vision, identity, and brand presence through merchandise, strengthening fan engagement and driving our business growth in North America.

Responsibilities :

  • Develop short and long-term business plans, setting milestones and tracking progress against targets.
  • Create annual budgets and rolling forecasts for each artist and merchandise project.
  • Review monthly actuals vs. budget, analyze variances, and recommend actions to drive profitability and efficiency.
  • Build robust financial models and scenario analyses to evaluate new revenue streams, partnerships, or market expansions.
  • Prepare detailed sales recaps, margin analyses, and P&L reports; manage royalty and intracompany settlements with accurate reconciliation of sales, costs, and inventory data.
  • Develop, implement, and refine standard operating procedures to ensure clear, efficient workflows.
  • Support contract drafting, review, and compliance monitoring to ensure financial and operational alignment.
  • Collaborate closely with cross-functional teams to maintain alignment on budgets, timelines, and deliverables.
  • Identify areas for operational improvement and proactively recommend and implement solutions.

Qualifications :

  • Bachelor's degree in business administration, finance, or related field.
  • 7+ years of experience in business operations, project management, FP&A, or management consulting.
  • Demonstrated ability to analyze and convert complex data into actionable insights and reports.
  • Strong proficiency in Excel and financial modeling; comfortable managing large, complex datasets.
  • Experience preparing P&L recaps and tracking project-level performance.
  • Proven ability to develop and improve operational processes across teams.
  • Excellent written and verbal communication skills; able to work with all levels of the organization.
  • Practical understanding of the entertainment or merchandise business is preferred.
  • Bilingual proficiency in Korean and English preferred.
  • Salary Range : $100,000-$130,000 / year

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