Technical Systems Analyst II - Must have knowledge of Linux, Unix, and Windows

About the role

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact—in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know : Are you FIS?

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Associate\'s Degree

Travel Percentage : 10 - 15%

About the role details

Provide level 1 and level 2 support for client-facing systems and applications including mainframes, switches, networks, processor links, servers — Windows and internet. The candidate must have a general understanding of processes, tools and practices in one or more technical processing environments. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex tasks, error conditions and production issues to learn through experience. Typically requires up to three years of production / operations support experience.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients\' processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment (rotating on-call and holiday support may be required).
• Maintains peak performance at full capacity for all systems.
• Follows new / improved work procedures where appropriate, tests and implements program and / or systems changes, responds to processing incidents, and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies / implements documentation gaps.
• Recognizes and implements / automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems / trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes and complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you will need

Added bonus if you have

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including :

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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