Customer Service Representative

Customer Service Representative / Dispatcher - Benjamin Franklin Plumbing of NWA

Position Title : CSR / Dispatcher Location : Northwest Arkansas (NWA) Employment Type : Full-Time

About Benjamin Franklin Plumbing of NWA : At Benjamin Franklin Plumbing of NWA, we pride ourselves on delivering punctual, professional, and reliable plumbing services to our community. As a trusted name in the industry, we are committed to exceptional customer service and operational excellence. We are looking for a dedicated Customer Service Representative (CSR) / Dispatcher to join our team and help us continue to exceed our customers' expectations.

Job Summary

The Customer Service Representative (CSR) / Dispatcher is the first point of contact for our valued customers and plays a critical role in ensuring smooth daily operations. This position is responsible for answering customer inquiries, scheduling service appointments, and dispatching efficiently. The ideal candidate is a team player with excellent communication skills, a customer-first mindset, and experience with ServiceTitan or other CRM software.

Key Responsibilities

• Answer incoming customer calls and emails promptly and professionally, addressing inquiries, and scheduling.
• Schedule and dispatch to customer locations, optimizing routes and ensuring timely arrivals.
• Utilize CRM software to manage service requests, track technician progress, and update customer records.
• Communicate effectively with customers and technicians to provide updates, confirm appointments, and ensure satisfaction.
• Maintain accurate records of customer interactions, service requests, and technician assignments in CRM Software.
• Collaborate with the team to ensure efficient workflow and support overall company goals.
• Perform administrative tasks as needed, such as generating invoices, and updating customer information.

Qualifications

Preferred Skills

What We Offer

How to Apply

If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we want to hear from you! Please submit your resume and a brief cover letter with the subject line : "CSR / Dispatcher Application - Benjamin Franklin Plumbing NWA."

Application Deadline : March 31, 2025

Benjamin Franklin Plumbing of NWA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.