Accounts Receivable / Collections Specialist

Accounts Receivable / Collections Specialist

About the Company

Confires Fire Protection Service, LLC is a leader in the industry for providing fire protection and security services throughout New Jersey, Delaware and Philadelphia. Confires is based in South Plainfield, NJ, with an additional office location in Elizabeth, NJ, and has an excellent team that are responsible for delivering exceptional service to our customers for their fire and security system inspections, repairs, and installation. We perform mandated inspections and repairs to the fire alarm systems, automatic sprinkler systems, special hazard suppression systems, restaurant kitchen fire suppression systems, fire extinguishers, emergency / exit lights, burglar alarm systems, access control systems, as well as CCTV & video surveillance systems. The company is continually growing through its internal sales and marketing activities, strong reputation and business acquisitions. Visit our website to learn more about us,

About The Opportunity

Confires is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills.

Job Duties include but are not limited to

• Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
• Contact customer by phone / email to finalize collection of outstanding debts
• Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
• Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
• Respond to daily account queries and inbound calls and settle customer disputes
• Follow-up in web portals for status of previously submitted items that remain unpaid
• Email invoice and work ticket PDF files to customers, where required.
• Preparation of summary billing using Microsoft Excel and / or Word
• Preparation and mailing of monthly past due invoice notices
• Adding and removing customers and / or demographic information into databases
• Answering incoming overflow calls from customers regarding their invoices
• Other duties as assigned

Qualifications

Compensation

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

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