Program Director

Intapp Client Program Director

As an Intapp Client Program Director, you will be responsible for managing a complex portfolio of software implementation projects and initiatives for Intapp's top tier clients. You will serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives and manage interdependencies across all initiatives / projects while ensuring that value is delivered on time and within budget. You will hold the primary responsibility for program success and customer satisfaction. We're seeking a senior, seasoned professional who is adept at leading large teams and strategic programs.

What you'll do :

• Prepare, plan, and lead Steering Committee meetings with client C-suite members
• Provide leadership and strategic oversight to project managers and other internal stakeholders
• Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project / software lifecycle; hold regular meetings with client stakeholders to
• Ensure that Intapp solutions are not only aligned to strategic goals but that they also are architected to best support client processes
• Dive into the details in a "hands on" capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery
• Ensure that value is understood and realized by the client at the platform level from the collective interoperability of implemented Intapp solutions; this includes working with Intapp architects / solution engineers to ensure the platform is architected in such a way to maximize value and performance
• Become a trusted advisor of the client Intapp sponsor and senior / executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise
• Manage escalations swiftly with senior client leaders, collaborating with the collective team to understand and resolve issues with a laser focus on client satisfaction
• Manage and drive a program plan, to include interdependencies across initiatives, working closely with the project managers and initiative leads
• Interact regularly with senior client stakeholders and applicable organizations across Intapp to ensure program success
• Coordinate quarterly roadmap reviews with senior client stakeholders, working closely with various client departments and the Intapp Product team
• Manage large subcontractors who may be supporting the Intapp team across various initiatives
• Negotiate with senior level management (internal and external), as needed, to gain win / win resolutions
• Identify and match the skills of the project team members with projects and initiatives, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams
• Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer
• Identify new opportunities to add value to the client and collaborate with the services segment leader and the account managing director on business development initiatives

What you'll need :

What you will gain :

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to :

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.