Account Manager, Customer Success - Provider

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview

The Account Manager Role is part of the Customer Success Organization which is focused on ensuring we are easy to do business with, and our solutions provide value to our clients. The Account Manager will be the accountable driver of effective relationships with down market client base as the key source of knowledge regarding the industry, the products and business needs of our clients and will serve as a trusted advisor. This role will be accountable for marshaling resources to ensure our clients achieve their business outcomes with Inovalon products and have timely and satisfactory resolutions to their issues and product needs.

A successful candidate will have a strong aptitude for learning, client engagement and teamwork across functions.

Duties and Responsibilities

• Demonstrated problem-solving abilities, used to prepare for client engagements, and consistently delivering excellent service.
• Achieve and maintain knowledge of the healthcare revenue cycle and Inovalon products; pursue certifications and professional development opportunities.
• Serve as the face of Inovalon in 1 : 1 client interaction, coordinating internal resources and research.
• Partner with Product, Support, Implementation, Sales, and other teams to deliver positive outcomes for clients and achieve revenue retention targets through effective communication, research, sales techniques, and product value propositions to re-sell or offer alternative solutions.
• Manage multiple priorities using playbooks, success templates, and communication strategies to drive product adoption and client retention.
• Focus on at-risk clients to prevent cancellations, suspensions, and non-renewals, collaborating cross-functionally to resolve issues and enhance client experience. Leverage Net Promoter Score surveys and Action / Success Plan templates to educate clients on product value.
• Responsible for leveraging Gainsight, ServiceNow, Salesforce, and Power BI to provide the business with visibility into retention and growth efforts.

Job Requirements

Education

Physical Demands and Work Environment

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range : $61,000 — $65,000 USD

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link.

To review the California Consumer Privacy Statement : Disclosures for California Residents, please visit this_link.

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