Kevs Kars is hiring : Service Writer in Kenner

Overview

Kev’s Kars in Kenner, LA is currently seeking a full-time Service Advisor to assist with handling our mechanical customer’s needs. Great opportunity to work in a non-competitive environment with awesome team members who are here to help you succeed. We have been in business over 30 years and are committed to providing awesome customer service while at the same time providing reliable and honest repairs and maintenance. We are here to serve our customers and looking for a committed Advisor to add to our team.

Kev’s Kars offers a complete benefit package with health, dental, supplemental (including Life), vacation, sick days, holidays, paid training and retirement plan. Join our team and continue the tradition of exceptional customer service.

Responsibilities

• Meet and greet mechanical customers promptly and make them feel comfortable
• Listen to customer concerns and needs and help them prioritize
• Obtain and enter all customer and vehicle information into electronic customer work order; clearly document all vehicle symptoms and needs as requested by the customer; obtain customer authorization for repair
• Identify, document and recommend any needed maintenance based on age, mileage, and history of the vehicle
• Prepare a thorough and accurate estimate for repairs or maintenance and communicate effectively to the customer
• Quote repairs and maintenance as needed over the phone
• Document customer approval on all repairs and order parts as needed
• Assign work to mechanical techs as needed to enable good workflow through the shop; monitor the progress of the job through the shop
• Communicate effectively and work well with techs to ensure a thorough and accurate repair
• Update customer on progress of vehicle repair timely and efficiently
• Prepare invoice for delivery of vehicle and verify invoice matches quote given to customer; communicate final invoice charges to customer for delivery prep and arrange for car wash if appropriate
• Assist with back up telephone answering as needed
• Assist front office customers as needed
• Assist Body Shop with mechanical work needing to be performed

Requirements

Work Schedule : Mon-Fri 7 : 30-5; No Saturdays

Salary plus commission (Based on experience)

Apply in person : 1410 Veterans Memorial Blvd.

504-466-1281

Job Type : Full-time

Benefits

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