Patient Success Coordinator

Job Description

Company Description

The JOI Group is an innovative healthcare technology company. We provide solutions that support independently owned medical practices. We help doctors connect with patients by freeing the prescriber from the burden to enroll, educate and collect payment from the patient for delivering medical services. Our proven model provides patients with a white-glove experience in-between office visits, it eliminates the burden of prescription management for the prescriber, and the result is a renewed joy for practicing medicine.

Role Description

This is a full-time on-site role located in Peachtree Corners, GA. As a Patient Success Coordinator, you will serve as the liaison between the patient, provider, and the pharmacy. You will be responsible for providing support to patients to ensure their success by coordinating, communicating, and resolving patient inquiries and concerns. You will be responsible for building and maintaining positive relationships with patients while collaborating with multiple departments.

Primary Job Responsibilities Include :

• Manage and submit drug orders and approved refills as an authorized agent for contracted medical practices.
• Collaborate with healthcare providers to ensure efficient patient flow and high-quality care.
• Serve as a key point of contact for resolving issues and ensuring smooth practice operations.
• Demonstrate complete understanding of approved formularies.
• Demonstrating flexibility and a willingness to adapt to new treatment protocols and procedures.
• Participate actively in staff meetings and learning sessions, collaborating with colleagues to share knowledge, discuss challenges, and support continuous improvement.
• Contribute to quality improvement initiatives by providing constructive feedback and suggestions to enhance the overall patient experience and operational efficiency.
• Keep all protected health information (PHI) confidential and abide by HIPAA guidelines for the release and disclosure of any PHI
• Maintain contact with leadership to resolve challenges, facilitate client needs, and consistently educate on new products and services.
• Develop a working knowledge of all JOI’s offered programs.
• Exhibits use of therapeutic communication, exceptional customer service, professionalism, timeliness, efficiency, and teamwork in all aspects of work
• Utilize CRM tools, Microsoft Office Suite, and EMR software to manage day-to-day responsibilities and ensure data accuracy.
• Demonstrate the ability to work independently with minimal supervision while also being an effective team member within the patient care team.

Qualifications

Requirement

Preferred

Job Type :

Full-time : M-F 40 Hours

Pay : $21 / hr

Benefits :

Ability to Commute :

Ability to Relocate :