Retail Customer Service Team Member

Store Position

Store - Portland, ME Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. + Help customers shop, locate products, and provide them with solutions + Provide a fast and friendly checkout experience; execute cash handling to standards + Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments + Educate customers on the Voice of Customer (VOC) survey + Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) + Participate in the truck unload, stocking, and planogram (POGs) processes + Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store + Perform Store In Stock Optimization (SISO) and AD set duties as assigned + Support shrink and safety programs + Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards + Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members + Cross trained in Custom Framing selling and production

• Other duties as assigned
• Preferred Knowledge / Skills / Abilities
• Preferred Type of experience the job requires
• Retail and / or customer service experience preferred
• Physical Requirements
• Work Environment
• Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc,
• our purpose is to fuel the joy of creativity
• . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
• Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .
• Michaels is an Equal Opportunity Employer. We are here for all Team Members and all
• ustomers
• to create, innovate and be better together.
• _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._ EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster