Customer Service Representative

Job Description

Customer Service Representative

Location : Remote

Hours : 8 : 30 a.m. – 5 : 00 p.m. ET, Monday–Friday

Occasional earlier coverage may be needed, with backup provided.

Salary : $48,000 annually + benefits (PTO, health insurance)

Position Overview :

The Georgia Society of CPAs (GSCPA) is seeking a detail-oriented and service-driven individual to join our team as a Customer Service Representative. This fully remote role is responsible for supporting GSCPA members and customers by delivering timely, accurate assistance via phone and email, with a focus on CPE programs, membership processing, and firm billing. You will serve as the first point of contact for inquiries and play a vital role in ensuring a high-quality member experience.

Key Responsibilities :

Customer & Continuing Professional Education (CPE) Support :

• Answer the main GSCPA phone line and assist with inquiries related to CPE courses, live streams, ethics, and on-demand programs.
• Troubleshoot website login issues and guide members through course registration or technical issues.
• Process individual and firm course registrations, including group sales and discount requests. Issue refunds, transfers and cancellations as needed.
• Explain pricing, cancellation policies, and CPE certificate logistics.
• Support members with GSCPA's CPE AuditAssist tool and CPE ethics requirements.
• Reconcile daily CPE courses and email certificates of attendance.
• Coordinate with internal departments to handle exceptions (e.g., fee waivers, certificate reissues).
• Monitor and respond to the CPE email inbox daily.
• Input event evaluation results into database.
• Manage course materials for member accounts.
• Serve as customer tech support for live stream events.

Membership Services :

Firm Billing :

Required Qualifications :

Work Expectations :

About The Georgia Society of CPAs :

The Georgia Society of Certified Public Accountants (GSCPA) is the premier professional organization for CPAs in the state of Georgia, representing over 12,000 members across all areas of the profession. Headquartered in Alpharetta and serving members statewide, GSCPA is committed to advancing the accounting profession through education, advocacy, and community. The organization offers high-quality continuing professional education (CPE), promotes ethical standards, provides networking opportunities, and works closely with regulatory and legislative bodies to represent the interests of Georgia CPAs.