Talent.com
Customer Service Specialist
Customer Service SpecialistAce Handyman Services • Roswell, GA, US
Customer Service Specialist

Customer Service Specialist

Ace Handyman Services • Roswell, GA, US
30+ days ago
Job type
  • Full-time
Job description

Responsive Recruiter

Benefits :

  • Competitive salary
  • Opportunity for advancement
  • Training & development

Administrative professionals are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our team at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

In this role you will facilitate calls to educate and sell our customers on the types of repair services & solutions we provide as well as our service model. Some social media management and engagement experience is a plus!

Job Responsibilities

As a Customer Service & Sales Coordinator, you will be responsible for inbound and outbound customer sales / education while organizing work and project schedules for our craftsmen / handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include :

  • #1 priority - Answer phone within 3 rings
  • Respond to job leads in a timely manner
  • Coordinating the schedule and material ordering for multiple craftsmen and projects
  • Utilizing our dispatching & schedule management software (ServiceTitan)
  • Returning customers calls as needed and following up with past customers
  • Assist in solving operational logistics to ensure a smooth customer journey
  • Social media management and engagement
  • Job Requirements

    We are looking for a professional who is highly organized and detail-oriented, with a strong administrative background and a strong social media outreach experience. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen / handyman. You will also need a strong solution-focused attitude and be quick on your feet.

    Specific qualifications for the role include :

  • Support flexible hours ranging between 8am - 5pm
  • Phone sales experience (Must have)
  • At least 5 years of administrative assistant / scheduling experience
  • At least 5 years of direct customer-facing experience
  • Social media management and engagement
  • Comfortable with sales (Confident & Engaging)
  • Excellent technology skills a must (ServiceTitan, MS Excel, Teams, Word)
  • Great multitasking and prioritization skills
  • Exceptional communication skills
  • Sales and / or Marketing a basic understanding of sales and marketing and the differences between the two, a plus
  • Business Development experience a big plus!
  • Build fun and rewarding career with an industry leader! Apply now!

    The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

    Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning team, please apply to the position(s) available by selecting "Show Me All Jobs" above.

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

    Create a job alert for this search

    Customer Service Specialist • Roswell, GA, US

    Related jobs
    Sales / Service Receptionist

    Sales / Service Receptionist

    Angela Krause Ford • Alpharetta, GA, US
    Full-time
    The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number.We acknowle...Show more
    Last updated: 30+ days ago • Promoted
    Claims Customer Experience SpecialistRemote Atlanta, Georgia, United States

    Claims Customer Experience SpecialistRemote Atlanta, Georgia, United States

    Reserv • Atlanta, GA, US
    Full-time
    Claims Customer Experience Specialist.Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims.Founded by insurtech vete...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family Dollar • Austell, GA, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Internship

    Customer Care Internship

    Meritage Homes • Alpharetta, GA, United States
    Full-time +1
    Meritage Home's is a Top 5 builder dedicated to building energy-efficient homes and communities.We are looking for future leaders that can help Meritage continue to grow, set our future strategy an...Show more
    Last updated: 25 days ago • Promoted
    Pharmacy Customer Service Associate

    Pharmacy Customer Service Associate

    Walgreens • Canton, GA, US
    Part-time
    Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In ...Show more
    Last updated: 4 days ago • Promoted
    Claims Customer Experience ManagerNewAtlanta, GA

    Claims Customer Experience ManagerNewAtlanta, GA

    Reserv • Atlanta, GA, US
    Full-time
    Claims Customer Experience Manager.Reserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar Tree • Kennesaw, GA, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Team Lead - 1178620

    Call Center Team Lead - 1178620

    Lehman Consulting and Recruiting • Buckhead, GA, US
    Full-time
    We're delighted you've chosen LCR to assist you in finding your ideal professional match.We'll assist you in reaching, stretching, and realizing your full potential.Increase your chance...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Syntricate Technologies • Norcross, GA, US
    Full-time
    Greetings! Hope you are doing good! I came across your profile on our resume database and wanted to reach out regarding a job opportunity. If interested please reply with your updated resume, contac...Show more
    Last updated: 30+ days ago • Promoted
    Client service Representative

    Client service Representative

    Banfield Pet Hospital • Roswell, GA, US
    Full-time
    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show more
    Last updated: 27 days ago • Promoted
    Retail Customer Service Specialist

    Retail Customer Service Specialist

    DICK'S Sporting Goods • Canton, GA, United States
    Full-time
    On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse ...Show more
    Last updated: 2 days ago • Promoted
    Customer / Client Service Representative - Smyrna, GA

    Customer / Client Service Representative - Smyrna, GA

    Staffing • Smyrna, GA, US
    Full-time
    Interview Process : 1st Round will be virtual.Round of Interview is in person.Job Schedule : 6 Weeks Onsite Training for 40 Hours Per Week. When the Worker Exhibits the Proficiency Required, Determine...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate - Temporary

    Customer Service Associate - Temporary

    Georgia Staffing • Decatur, GA, US
    Full-time
    Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show more
    Last updated: 6 days ago • Promoted
    Customer Experience Champion II

    Customer Experience Champion II

    Verizon • Alpharetta, GA, US
    Part-time
    A place to share your ideas freelyeven if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work, and play by connecting t...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Avanos Medical • Alpharetta, GA, United States
    Full-time
    Job Title : Customer Service Specialist.Job Country : United States (US).Here at Avanos Medical, we passionately believe in three things : . Making a difference in our products, services and offers, never...Show more
    Last updated: 1 day ago • Promoted
    SERVICE EXPERIENCE ADVISOR

    SERVICE EXPERIENCE ADVISOR

    Micro Center • Marietta, GA, US
    Full-time
    We are currently seeking a self-motivated, results oriented Service Experience Advisor.It is Micro Center's core promise to take care of our associates and customers which has led to our success ov...Show more
    Last updated: 30+ days ago • Promoted
    Admissions Call Specialist (M-F 2 : 30p-11p)

    Admissions Call Specialist (M-F 2 : 30p-11p)

    Universal Health Services, Inc. • Atlanta, GA, United States
    Full-time
    Call Specialist ( M-F 2 : 30-11p).Peachford is currently searching for an experienced.Respond to telephone inquiries seeking mental health care or information about mental health related services.Res...Show more
    Last updated: 30+ days ago • Promoted
    Retail Customer Service Specialist

    Retail Customer Service Specialist

    Dick's Sporting Goods • Canton, GA, US
    Full-time
    Retail Customer Service Specialist.At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement b...Show more
    Last updated: 30+ days ago • Promoted