Patient Appointing Services Clerk

Coho Integrated Solutions is looking for a Patient Appointment Clerk to service a range of functions to include, but not be limited to, verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for Military Treatment Facility (MTF) primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.

Responsibilities (include but are not limited to):

• Complete outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals generated by an MTF Health Care Provider (HCP).
• Make outbound calls to facilitate scheduling of preventative health appointments and surgery reminder calls
• Scheduling and coordinating appointments with other Puget Sound Military Health System (PSMHS) MTFs to meet beneficiary health care needs within TRICARE access standards
• Patient Appointment Scheduling / Cancellations
• Call routing and documentation
• Secure Messaging Support

Qualifications:

• PROOF OF COVID-19 VACCINATION REQUIRED.
• Education: High school diploma or General Educational Development (GED) equivalency
• Required Knowledge/Experience: Skilled in Word, Excel, Access, and other software programsExcellent communication, interpersonal and customer service skillsMust be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC).Must be able to clearly communicate, verbally and written with coworkers and clinic staff.Relevant military experience may be substituted for some requirements
• Preferred Knowledge/Experience: Healthcare administrative experience
• Training Requirements Technical training which will focus on systems architecture, mandatory system procedures, security requirements, and functional operating procedures to include patient appointing, referral management and clear and legible reporting
• Work Hours: PAS services are performed from 6:00 a.m. to 8:00 p.m. Monday through Friday and Saturday and Sunday from 7:00 a.m. to 5:00 p.m. excluding federal holidays All staff must have weekend availability as needed

Pay Rate: $20.34 per hour

Position Pay Range$20.34—$20.34 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, regular associates at Copper River.