Service Engineer - Automated Machines

Job Description

Job Description

Description :

At Steven Douglas Corp (SDC), we design and build custom automated machines for a diverse range of applications and industries. We believe in pushing the boundaries of what's possible, and our commitment to innovation shines through in everything we do. From investing in top talent and cutting-edge technology to refining our processes, we're dedicated to delivering robust, game-changing automation solutions that make our customers' lives easier and their businesses more efficient.

We are seeking a skilled and versatile Service Engineer with hands-on experience with machine software and electromechanical control systems to join our team. The ideal candidate will be responsible for troubleshooting operational issues, executing system upgrades, and optimizing automated machines and systems at customer sites, as well as assisting with machines at SDC. This position will be responsible for device-level programming and setup, such as robots and vision systems, as well as software troubleshooting and upgrades.

Why Join SDC?

Innovative Machine Design : At SDC, your primary focus will be creating detailed, functional machine concepts that align with customer requirements.

Collaborative Environment : Work closely with our sales, project management, and engineering teams to ensure seamless integration of design and execution.

Family-Owned Culture : Experience a supportive and agile environment that values technical excellence and personal growth.

What You’ll Do :

• Provide technical support to customers via phone, email, and conduct onsite visits to customers’ facilities with up to 50% travel to troubleshoot, repair and maintain automated machines and systems, primarily reviewing and updating robotics systems, vision systems, and PLC and HMI controls on existing SDC machines.
• Manage customer leads, interactions and communications before and during service visits.
• Perform electrical and mechanical diagnostics, using schematics and technical documentation to identify and resolve system malfunctions.
• Conduct preventative maintenance audits and service on SDC machines, as needed.
• Guide customers through troubleshooting to minimize downtime and ensure equipment efficiency.
• Collaborate with SDC engineering teams to leverage expertise in resolving complex operational issues.
• Represent SDC professionally and helpfully, promoting the company as a premier solution provider for custom machines, spare parts, future service, etc.
• Prepare detailed post-service reports, and document service calls, solutions, and best practices for invoicing and internal reference purposes.
• Assist on-site at SDC when not travelling, including working on new projects and assisting other engineers.

Requirements :

What We’re Looking For :

What We Offer :

SDC offers a comprehensive benefits package, including :

You’ll have the opportunity to work on a variety of exciting and challenging projects across industries, keeping your work engaging and impactful. Our company culture is built on integrity, respect, continuous learning, innovation, and teamwork, creating an environment where employees can thrive both personally and professionally. www.sdcautomation.com

Steven Douglas Corp is an equal-opportunity employer committed to fostering an inclusive and innovative workplace.

Compensation details : 100000-110000 Yearly Salary

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