Learning & Development Team Lead (Operations)

Learning & Development Team Lead (Operations)

Base pay range : $90,000.00 / yr - $120,000.00 / yr

Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 270 team members who serve the 60,000+ active professionals on our marketplace.

We’re hiring a Learning & Development Lead to turn core values into real behavior quickly, consistently, and at scale. You’ll lead a team that builds coaching and training programs to elevate performance in a fast-paced, frontline environment. As a solution software company, the vast majority of the time, the first person a customer speaks with via phone or chat is a support associate. Your work will shape how they show up and ensure those first impressions reflect our values.

Your Team Will Teach

• Empathy as default
• Judgment as instinct
• Excellence as baseline

What You & Your Team Will Own

What You Bring

Bonus

Experience with customer support or contact center teams

This Role Is Not For You If You

What We Offer

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