Learning & Development Lead

Opportunity

We’re hiring a Learning & Development Lead to design and scale onboarding, training, and continuous education for our clinical and patient-facing teams. This role is key to ensuring every patient interaction reflects Haven’s standards of compassion, quality, and excellence. You’ll report into the Head of operations and partner with the CMO, clinical leaders, and service experience teams to create training programs that help Haven grow with consistency and heart.

This is a build-from-scratch role : you’ll create the foundation for L&D at Haven, designing both content and process, and directly shaping the culture of how we develop and support our teams.

Responsibilities

Build and own the onboarding experience for new clinicians and staff (MD / DOs, APPs, RNs, MAs, navigators, and support roles).

Design and deliver clinical training programs, ensuring care standards are consistent across states and service lines.

Partner with leadership to create a structured curriculum for clinical protocols, service experience, compliance basics, and Haven-specific tools.

Implement ongoing learning and coaching programs to reinforce skills, improve patient experience, and maintain high service standards.

Establish feedback loops with staff and patients to continuously improve training content and delivery.

Collaborate with operations and clinical leadership to scale L&D as Haven expands into new states and service offerings.

Qualifications

5+ years of experience in learning and development, clinical education, or healthcare training.

Strong portfolio of training content that demonstrates ability to design, deliver, and measure high-quality learning programs.

Proven ability to create visually engaging and effective training materials independently (slide decks, guides, video-based learning, toolkits).

Background in nursing, clinical education, or healthcare operations preferred, but strong L&D professionals from other healthcare areas will be considered.

Experience designing onboarding and training programs in a healthcare or startup environment.

Strong facilitation skills, with the ability to create engaging, clear, and practical training experiences.

Comfort with building systems in a 0–1 environment, including designing curricula, tools, and measurement systems from scratch.

Nice-to-Haves

Experience using AI tools to accelerate training development (content generation, adaptive learning, knowledge bases).

Familiarity with digital health platforms and telemedicine workflows.

Exposure to patient-centered specialties like behavioral health, women’s health, pain, or chronic care.

Fit

Love building systems that help people grow and succeed.

Are motivated by creating consistency at scale without losing humanity and compassion.

Thrive in early‑stage environments where you have freedom to design and iterate.

Care deeply about patient experience and know training is the backbone of service quality.

Culture & Benefits

At Haven, we offer a unique opportunity to work directly with experienced founders and clinical leaders who have built and scaled successful healthcare companies. You’ll receive meaningful equity in a venture‑backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.

Diversity & Inclusion

Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ+ founders. We strongly encourage candidates from all backgrounds to apply—many successful candidates may not meet every requirement. Studies show that underrepresented candidates often only apply when meeting 100% of qualifications; we’d love to hear from you even if you don’t check every box.

Equal‑Opportunity Employer

Haven Headache & Migraine Center is proud to be an equal‑opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination are based solely on merit, performance, and business needs. We do not discriminate on the basis of any legally protected status.

#J-18808-Ljbffr