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Agent Introductory Marketing Program
Agent Introductory Marketing ProgramHilton Grand Vacations • Las Vegas, NV, United States
Agent Introductory Marketing Program

Agent Introductory Marketing Program

Hilton Grand Vacations • Las Vegas, NV, United States
22 days ago
Job type
  • Full-time
Job description

At Hilton Grand Vacations our goal is to make someones day, every day. We work in an exciting and cheerful environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be. Assist customers inbound and outbound and engage with all aspects of Where Next program and ensure outstanding customer service, package sale, and first level guest support. Sales and Servicing guests for WhereNext Memberships.

Why do Team Members Like Working for us?

  • Driven hourly pay plus bonuses Get your earned pay any time before payday through DailyPay
  • Medical, Dental, and Vision benefits starting on Day One!
  • Generous Vacation Time Off Program
  • Paid Sick Time GO Hilton Discounted hotel rates worldwide
  • 401(k) program with company match
  • Employee stock purchase program - purchase shares at a discounted rate
  • Tuition and certification reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing
  • And much more!

Job Functions :

  • Sell and support assigned Where Next accounts by engaging guests and providing education and support through high-touch servicing and proactive communication
  • Assist guests with Where Next travel offering a Where Next membership. Educate, inspire and help new members book their Vacation, when applicable.
  • Utilizing dialer software, proactively reach out to new members, accept inbound calls and chat services, providing personalized education and vacation consultation, driving swifter engagement.
  • Adhere to specific program guidelines to ensure high customer care satisfaction.
  • Assist and service members with maximizing their Where Next membership.
  • Performance-based motivation coupled with a high level of customer care skillset.
  • Must be extremely well versed in the HGV WhereNext product, including but not limited to; resort locations, features and services, benefits, available tools, website navigation, and marketing and sales promotions.
  • With training, must obtain and maintain a thorough understanding about changes and / or enhancements to the Dialer and Booking platforms.
  • Helping WhereNext members maximize vacation experiences by selling additional vacation enhancements, such as room upgrades, additional nights or retail experiences.
  • Ensure guest expectations are met and surpassed by adhering to approved scripting guidelines, usage of benefit toolbox and resources available for escalation.
  • Accurately update all systems of record, including dialer, booking system, timekeeping, etc.
  • Proper handling of the dialer system to maximize performance and productivity.
  • Adhere to daily schedule as assigned by leadership.
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training / compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

    • To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

  • Call center / telemarketing Microsoft Office Suite
  • Ability to work variable schedule
  • Excellent phone etiquette with the ability to multi-task with computer and phone.
  • Good organizational skills Basic computer Good verbal and written communication skills and ability to effectively communicate with customers from diverse backgrounds.

    • In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred :

  • Detail-oriented problem solver, with excellent negotiation skills and a keen ability to isolate and overcome objections.
  • Professional and friendly demeanor.
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    Marketing Agent • Las Vegas, NV, United States

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