IT Support Specialist

Job Description

A client of TEKsystems is looking for an IT Support Specialist to join their team on a contract to hire.

• Primary Responsibilities :
• Provides IT desktop services / support for employees and customers.
• Participate in answering incoming support calls and managing call queue.
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
• Facilitate accurate record by ensuring equipment asset tags are updated in system.
• Provide technical knowledge and advice to drive improvement initiatives.
• Delivery of defined starter / mover / leaver services.
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.

Required Qualifications

• Education : Associate's Degree or equivalent combination of education and work experience.
• Experience : 2 years relevant experience.
• Preferred Competencies / Skills :
• Excellent communication, networking, and relationship management skills.
• Excellent customer service focused attitude.
• Ability to prioritize and work under pressure.
• Attention to detail.
• Preferred Knowledge :
• Knowledge of general computer troubleshooting and support.
• Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
• Microsoft Windows 11
• Microsoft Office
• Citrix Workspace
• Active Directory
• VPN
• MFPs (multi-function printers)
• Skills

Windows 10, Troubleshooting, Service desk, Customer service, Active directory, Office 365, Hardware, Phone support, Technical support, Support, Help desk, Imaging, Application support, Ticketing system

• Additional Skills & Qualifications

This person will be partnering with the call center team for tickets / emails / calls that need to be supported. Calls coming in can be from internal end users, external agents, and customers. The biggest responsibility for this person will be managing the phone que. They have 5 people on call center team that this person will be working with. The person will working with this team and potentially others. They can escalate to the hardware support team or application support team. They utilize Manage engine ticketing system.

• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $25.00 - $28.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Ramsey,MN.

• Application Deadline

This position is anticipated to close on Nov 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.