Workday Business Systems Analyst (Palo Alto)

Workday Business Systems Analyst

Tech Firefly is teaming up with a national healthcare provider to hire a Workday Business Systems Analyst to join the team. If you are experienced with Workday and have strong development skills with experience in health sector projects, please apply today!

Location : Hybrid On-site (Palo Alto, CA)

What You Will Do

• Provide tier-2 support of application incidents reported through the help desk; including 24 / 7 on call coverage as required
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Lead complex software upgrade initiatives
• Lead complex new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identify areas of opportunity for automation and lead internal initiatives to implement them
• Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
• Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other
• Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
• Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
• Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
• Identify trends and detect / anticipate problems early and act as a third level of support while mentoring and training junior staff members
• Participate in and frequently facilitate / organize team and cross-team meetings and maintain appropriate meeting records
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and / or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
• Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
• Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
• Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software