Commercial Insurance Renewal Account Manager - Remote

Commercial Insurance Renewal Account Manager - Remote

Commercial Insurance Renewal Account Manager - Remote

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Job Description

Commercial Lines Renewal Account Manager - Remote

Summary

The Renewal Account Manager on the Client Care Team is responsible for delivering exceptional service to our small commercial insurance clients (accounts with premiums under $20,000). This role ensures all service and risk management needs are met in line with agency standards and workflows, upholding our commitment to "No Excuse Client Service."

Key Responsibilities

• Build and maintain strong relationships with assigned clients through regular communication via phone and email.
• Clearly explain policy coverage details, and advise clients on potential policy changes or enhancements.
• Collect completed and signed applications in compliance with agency and carrier requirements.
• Respond promptly to client inquiries related to policy coverage, following established workflows.
• Handle and resolve billing-related issues for clients.
• Issue certificates of insurance, evidence of property coverage, cancellation notices, reinstatements, interim reports, and related documents in accordance with agency procedures.
• Process policy changes and update coverage as requested by clients.
• Identify cross-selling opportunities and refer them to the Sales Executive or Account Executive as needed.
• Review incoming policies for accuracy and ensure quality standards are met.
• Request necessary corrections or endorsements from insurance carriers.
• Collaborate with the Sales Executive (when applicable) to manage the renewal process, review upcoming expirations, and collect required information to ensure timely renewals.
• Investigate reasons behind client-initiated cancellations and work with the Sales Executive (if applicable) to retain the account.
• Maintain accurate and up-to-date client records within the agency management system, ensuring all transactions and documents are properly filed.
• Assist the Sales Executive (if applicable) with new business and renewal processing by assembling applications, proposals, binders, and ID cards per agency guidelines.
• Stay current on insurance policies, coverages, underwriting criteria, and carrier appetites through bulletins and digital updates.
• Participate in continuing education, training seminars, and professional development initiatives, especially those focused on avoiding errors and omissions.
• Perform other duties as assigned.

Core Competencies

Qualifications & Experience

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales, Business Development, and Finance

Industries

Banking, Financial Services, and Insurance

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