Auto Specialist I - Customer Service

Lease End Consultant

The Specialist I - Lease End Consultant provides exceptional customer service to customers approaching the end of their lease by clearly explaining end-of-lease options, addressing obligations, and guiding them through next steps. This role requires strong phone skills, the ability to manage a high volume of inbound and outbound dialer calls in a professional manner. As a Specialist within the Lease End Consultant team, you will work closely with internal and external partners to validate data and document accounts pertaining to Auto Leases. You will provide exceptional customer support to clients approaching the end of lease options. Following the quality initiatives as outlined by compliance and the Chase Auto line of business.

Job Responsibilities :

• Deliver customer service support by identifying needs, resolving issues, and providing appropriate solutions.
• Communicate effectively with customers and colleagues through clear verbal, written, and active listening.
• Manage customer expectations and build strong relationships to improve satisfaction.
• Apply problem solving and critical thinking skills to make sound decisions quickly and effectively.
• Prioritize tasks, conduct research, and maintain accuracy while following regulatory and departmental guidelines.
• Utilize computer systems, browsers, and Microsoft Office tools to document activities and support customer interactions.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans.