Essential Duties and Responsibilities :
- Point of contact for assigned customer account.
- Provide the necessary support and management for successful implementation of a project from start to finish.
- Facilitate and maintain communication between shop production, purchasing, customer service, applicable sales rep(s), and management.
- Assess operational requirements at all stages and manage those with our team.
- Set project schedule, track status, monitor and manage production orders, sales orders, production, shipping, and installation processes.
- Ensure project stays on schedule and any changes affecting this are resolved and communicated between Company and customer.
- Track progress on the schedule and meet designated milestones for success.
- Communicate with sales and customers on project. Offer viable solutions and opportunities as they arise.
- Monitor production and quality to customer / stakeholder / sponsor standards.
- Identifies and resolves issues and risks.
- Implements change practices when needed.
- Manages resources to make certain production and installation schedules are on track.
- Complete purchase order and invoice processing for customers and third-party vendors.
- Comply with company policies and legal guidelines.
- Help maintain a safe and orderly environment of the facilities.
- Performs any other duties assigned by management.
Required Skills / Abilities
Strong knowledge of Microsoft Office (Word, Outlook, Excel & PowerPoint)Excellent written and verbal communication skills.Ability to work independently and multi-task in a constantly changing environment.Demonstrate a positive attitude, energy, and professionalism, as well as be trustworthy, respectful, and demonstrate sound work ethics.Must be able to communicate clearly and effectively on multiple levels within the organization.Available to work a flexible schedule that may include some nights and weekends.Able to work extended hours as needed.Able to travel as necessary.Education and Experience
Bachelor’s degree required.5+ years of experience in a project management role required.Retail construction or installation experience preferredManagement experience preferred.Knowledge of Macola a plus.Work Environment :
Majority of work performed in a general office environment – Remote positions are not available at this time.Position may require occasional availability for extended hours.