Call Center Supervisor

Innova Solutions has a client that is immediately hiring for a Call Center Supervisor

Position type : Full-time Contract

Duration : 6+ months (Contract to hire)

Location : Dallas TX, 75246

As a Call Center Supervisor , you will :

• Oversees the daily operations of the customer service center, including hiring and disciplinary actions. Monitors the call volumes, productivity, and Quality Reviews.
• Handles escalated and overflow calls as needed.
• Ability to Identify / understand and measure core competencies and performance metrics
• Supervise, coach and develop staff
• Foster a positive environment
• Handle escalations
• Collaborate with leadership to implement new technologies, processes and service initiatives
• Oversees the daily operations of the department, including flow of daily workload, delegating assignments, and managing employee issues as they arise. Supervise time and attendance issues.
• Serves as a liaison with other departmental and vendor contacts. Collaborates on employment decisions, including hiring, firing, and disciplinary actions. Provide input and feedback on performance reviews.
• Monitors dashboards / reports to ensure Specialists are all available / ready. Responds timely to all email correspondences from internal and external departments.
• Completes weekly statistical reports and daily collection reports as needed. Reviews and monitors Quality Review scores for staff. Handles and resolves escalated and overflow calls.
• Ensures internal departmental metrics are met and maintained.

The ideal candidate will have :

Qualified candidates should APPLY NOW for immediate consideration!  Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW.

Thank you!

Umra Javed

(678) 203-3342

Umra.javed@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website : https : / / www.innovasolutions.com /

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.