Technical Specialist

Job Description

Job Description

Job Summary / Company :

Sparks Group has partnered with an established financial services organization to find a Technical Specialist. As the Technical Specialist you will be responsible for making sure technology is running and designed to deliver the product to the customer as well as identifying, logging and resolving any issues. The ideal candidate will have 2 years of relative experience, able to work in a fast-paced environment while multi-tasking and prioritizing needs.

Responsibilities :

• Support and resolve issues related to servers, mainframes, and network devices, including WAN, IP Telephony, and wide-area-network services.
• Monitor system health and performance using diagnostic tests and surveillance tools, proactively addressing connectivity issues and assisting with help desk requests.
• Install and test communications equipment, implement system changes, and create technical documentation to support efficient troubleshooting and disaster recovery.
• Interface with vendors, clients, and internal teams to resolve installation issues, coordinate projects, and develop technical solutions for new integrations.
• Assist in the implementation and decommissioning of services, and train operations representatives on various networks and systems.

Qualifications / Background Profile :

This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.