Executive Account Manager

Executive Account Manager

About us :

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple : To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Job summary :

The Executive Account Manager (EAM) is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the EAM must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The EAM will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. Executive Account Managers are responsible for planning, organizing, and leading operations related to customer service account management, as well as leading team members. Serves customers by responding to requests; resolving complaints; maintaining high level quality service.

Responsibilities :

• Developing a solid and trusting relationship between major key clients and company
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing CSR support team assigned to each client
• Strategic planning to improve client results
• Collaborating with the sales team to maximize profit by up-selling or cross-selling and provide accounts with product and service information and participate in demos and onboarding new clients, understanding their needs and expectations
• Planning and presenting reports on account progress, goals, and establishing a timeline of performance to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed contracts and expectations
• Analyzing client data to provide customer relationship management
• Work on daily customer, client, and account queries & status updates
• Managing overall order life cycle
• Maintaining existing accounts by providing high level support to our Clients (Bill To) using available resources including assigned support teams
• Working with various cross functional teams from other departments dedicated to the same client account to ensure the highest quality of service and all client needs met
• Manage, resolve customer complaints, and identify and escalate priority issues, including but not limited to feedback received daily.
• Lead & guide support team to assist you in all facets of responsibilities listed above

Requirements :

Job Type : Full-time

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.