Overview
At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.
Responsibilities
- Serve as a role model leader, embodying the values and standards of the organization
- Recruit, hire, and train a high-performing store team
- Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
- Responsible for the development and growth of their store team
- Ensure the store maintains a visually appealing and engaging environment
- Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
- Develop and execute strategies to increase sales, control expenses, and achieve financial targets
- Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines
- Provide leadership support to ensure that all team members understand and adhere to the organization's service standards
Required Qualifications
2 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retailHigh school diploma or GED equivalentBasic understanding of POS, payroll, and applicant tracking systemsPreferred Qualifications
2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retailAssociate's (or higher) degree in business, management, or a related fieldProficiency with Store Force, UKG, POS System, Microsoft OutlookBehavioral Traits for Success
Motivated to build high performing people and teamsThrives in creating a fun and interactive experience for employees and guestsEnjoys meeting and interacting with new peopleAbility to connect with diverse employees to inspire resultsExercises good judgment in ambiguous situationsDisplays strong initiative and self-directionUnites teams to deliver strong resultsDemonstrates ability to work in a dynamic and changing environment while remaining calm under pressureLeads with a confident extraverted style that can enliven, engage, and positively impact individuals and groupsMaintains a positive outlook when encountered by challenging circumstancesWorking Environment
Active retail store management requires the ability to sit, stand, and move around for at least eight hours a dayWork environments include indoor / outdoor malls, strip centers, and other retail locationsAbility to work a typical retail schedule including days, evenings, weekends, and holidaysLifting >25 pounds
Your Performance Will Be Measured On
Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following :
Consistent execution of operational standardsAbility to foster team collaboration, communication, and performanceDecision-making, judgment, and executionConsistently meet financial objectivesAbility to inspire their team to deliver exceptional customer service and uphold operational excellenceAbility to address situational, factual, and interpersonal issuesStakeholder feedbackThis description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and / or assign tasks for the employee to perform, as may deem appropriate.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
J-18808-Ljbffr