Manager, Safety & Security Operations Center (Denver)

Responsibilities :

The Safety & Security Operations Center (SSOC) Manager, under the direction and supervision of the VP of Safety & Security Compliance, is responsible for overseeing the 24 / 7 monitoring, response, and coordination functions of the organizations Safety & Security Operations Center. This role manages daily operations, supervises SSOC staff, ensures compliance with policies and regulatory standards, and supports the organizations mission to provide a safe and secure environment for participants, staff, and visitors. The SSOC Manager acts as the central coordination point for security incidents, emergency notifications, and real-time situational awareness, while integrating physical security, life safety, and emergency preparedness functions.

Essential Functions and Work Responsibilities

Functional Category : Management of Safety & Security Operations Center

Estimated Percent of time Spent 40%

• Manage day-to-day operations of the SSOC, ensuring continuous monitoring of CCTV, access control systems, intrusion alarms, panic alarms, nurse call systems, wander management systems, and mass notification systems.
• Schedule and coordinate staffing to maintain 24 / 7 operational coverage.
• Track key performance indicators (KPIs) for SSOC response times, resolution rates, and system uptime.
• Develop, implement, and maintain SSOC standard operating procedures (SOPs).
• Cultivate a bench of leadership and technical talent to deliver results and support future growth.
• Infuse team with a sense of purpose and create clear accountabilities and metrics.
• Build and lead an agile and responsive team that is accountable for maintaining a cost effective, secure and stable environment, maximizing customer service, system availability and performance.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Ensure all SSOC operations comply with federal, state, and local regulations as well as organizational policies.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensure SSOC staff are proficient in monitoring systems, emergency communication protocols, and incident documentation.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
• Helps set the tone of the department to ensure high morale and teamwork, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership / management, department, and staff 1 : 1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Functional Category : Safety & Security Compliance Operations

Estimated Percent of time Spent 60%

Other Responsibilities

Travel Requirement

Travel

Estimated Percent of time spent 0 %

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

Licensure, Certification, Registration or Designation

Work Experience and Qualifications

PREFERRED

Education

Licensure, Certification, Registration or Designation

ASIS Certifie