Assistant Front Office Manager

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count , creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
• Ensure all employees follow cash and credit handling procedures.
• Accountable for the "guest ledger" and its proper daily maintenance.

What do you bring to the role?

What’s in it for you?

About Us :

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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