Associate Program Manager

Associate Program Manager

Resource Innovations is seeking an Associate Program Manager to join our growing team in Kansas City, MO. We are seeking a highly skilled and motivated individual with a strong background in program and / or project administration to join our dynamic team. Familiarity with Demand Response programs is a plus. As an Associate Program Manager, you will be responsible for reporting and workflow development, data analysis and customer service team support, program tracking, reporting and administrative support across all key teams supporting energy-related programs in Kansas and Missouri.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Supports the program call center in correctly routing customer inquiries and managing customer escalations.
• Develops and maintains budget tracking spreadsheets
• Creates templates and processes for monthly, quarterly, annual and ad hoc program and budget updates / reports
• Manages invoicing from subcontractors, assisting consultants with submitting them for payment, and tracking subcontractor budgets relative to funding
• Oversees invoicing / billing and tracks program budgets
• Develops and maintains accurate and timely reporting
• Innovates new processes for key strategic development initiatives, including participation pathways for non-traditional Demand Response customers
• Creates and collaborates on procedural documentation in support of the Program Manager
• Ensures data accuracy and integrity in all internal and external reports
• Generates operational efficiency initiatives to smooth workflows and optimize customer, contractor and client experiences
• Develops program dashboards and client reference materials to collaborate on strategic initiatives
• Other duties as assigned.