Director, Intuit & Mailchimp Academies
The Intuit Academy and the Mailchimp Academy are building the future of consumer and expert development at scale to deliver on Intuit's strategy of an AI-driven Expert Platform that powers prosperity. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves two missions :
- With the Intuit Academy, to delight and empower our 50,000+ global experts to deliver awesome experiences for our customers
- With the Mailchimp Academy, to delight and empower our Mailchimp partners and Mailchimp consumers so that they can grow their businesses successfully
This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. You'll lead a global team of strategists, designers, and content creatorsworking cross-functionally across Product, Service Delivery, Engineering, Analytics, and Talent to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact. This isn't just a job it's meaningful work that creates opportunity, careers, and customer delight.
Responsibilities include :
Setting the vision and execution strategy for Intuit Academy as a global learning platform aligning with enterprise growth goals and the future of work.Reimagining our partner and customer academy to power the prosperity of consumers and businesses.Leading a team of 30 FTEs and 50 contractors across product, content design, strategic learning consulting, innovation, and operations.Partnering cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real-world outcomes.Building learning programs to serve retail employees.Driving the evolution of a skills-based organizationoperationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.Building and scaling an AI-powered learning infrastructure to drive speed, relevance, and accessibility of learning experiences.Overseeing the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams.Owning delivery of learner experience and speed to Proficiency.Qualifications include :
Deep experience and knowledge (min 15 years) of learning technologies, content & curriculum development, and delivery.Professional experience in learning strategy, ed-tech, product, and workforce transformation in a virtual and worldwide setting.Experience building retail (brick & mortar) learning programs.Demonstrated leadership experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools.Understanding of skills-based development models, workforce enablement, and performance consulting.Learner Behavior : Experience understanding modern learners and how learner behavior data influences content development and deployment.Capabilities include :
Excellent Strategic ThinkerExceptional Stakeholder ManagementInnovatorBusiness DriverResults DriverEnthusiastic, flexible and demonstrates a willingness to learn along the wayIntuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is :
EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.