Aviation Product Support

Overview

Summary : Responsible for technical product support and warranty management activities, engaging with customers, business partners, and working closely with Continental's outside and inside sales and customer support personnel. This position can be remote if not in the Mobile, AL area.

Essential Duties and Responsibilities

• Communicate with internal and external customers, service providers, and business partner representatives by phone, e-mail or in person.
• Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary.
• Investigate customer complaints regarding quality, tolerances, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
• Perform warranty administration including verification, tracking, coding, modifying claims, entering disposition decisions, while ensuring timely and fair resolutions.
• Represent Continental at tradeshows and special events when necessary.
• Support marketing initiatives and the execution and monitoring of campaigns.
• Collect and report business opportunities and market intelligence.
• Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
• Partner with and / or assist inside and outside sales personnel when necessary.
• Follow through on calls, emails and chats to ensure that they are properly closed.
• Other duties as assigned.

Travel

Education and / or Experience Required

Skills Required

Communication

Problem Solving

Mathematical

Information Technology

Physical Requirements

Ability to sit or stand for extended periods of time, including long-range air travel. Ability to effectively adapt to time-zone changes. Ability to work and transverse safety sensitive manufacturing, assembly and / or aviation services work areas. Ability to lift 10 pounds repeatedly and lift up to 60 pounds. Ability to bending, reaching, and kneeling repeatedly.

Qualifications

Licenses & Certifications; Private Pilot, Inspection Authority, Airframe & Powerplant Preferred

Seniority level

Employment type

Industries

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