Client Optimization Specialist

Client Optimization Specialist

Our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

As a Client Optimization Specialist in our Scaled Business Success (SBS) team, you'll support all clients in our small business segment at different points in their life cycle with Indeed. You'll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed's product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities

Have a consultative approach to assess the client's pain points and suggest a solution approach to "WOW" them

Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed

Be motivated to achieve client-centric KPIs such as CSAT and Conversion

Working in a team-centered environment where continuous learning and experimentation is your day-to-day

Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems and propose solutions

Skills / Competencies

1+ years experience in customer service or business-to-business client support

Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies

Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one

Passionate about helping customers find a resolution to their problems

Willing to work well under pressure, multi-task, and prioritize responsibilities

Flexible to work in a changing environment and seek feedback to incorporate it into your work style

Motivated to handle a high volume of inbound volume each day, influencing positive client outcomes

The expected start date for this role is January 2026

Salary Range Transparency

NYC Metro Area 27.94 - 36.00 USD per hour

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work / Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https : / / www. / careers / benefits!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds. Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit https : / / www. / careers / accommodations. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity / affirmative action, please visit our ESG home page (https : / / www. / esg?co=US).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed's Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at https : / / www. / legal, we also want to make you aware of our recruitment specific privacy policy found at https : / / www. / legal / indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

Reference ID : 46333