Client Support Specialist
Southeast Asia Food Group "SAFG"Brooklyn, NY, US6 hours ago
Job type
- Full-time
Job descriptionWork together with the Logistics and the Warehouse teams to ensure accurate Help update customer data, including but not limited to customers : best email for Fulfill customer requests will include, but not limited to : Generating a customer return authorization, Providing pricing or quotes, Sending customer payment link and statements, Reviewing and processing newly submitted customer credit application by : Checking the customer's credit references, Making sure that the delivery and billing addresses are correct, Make sure that all required contact information is filled out and correct, Creating the new customer in our database, Assign a price level to the new customer Notify and ensure the Logistics team to assign a zone for the new customer, Notify the sales representative who covers the customer's area. All tasks that are assigned by management. Attention to detail and a strong work ethic; Ability to communicate effectively via telephone and email with customers & internal Ability to work in a fast-paced team environment, Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage Ability to stay organized and handle multiple tasks.
Southeast Asia Food Group is an Asian produce and grocery distributor based in Gowanus,
Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our
team as a Customer Service Associate.
The Customer Service Associate's primary role will include, but not limited to :
- Taking and entering customer's orders via email, phone, and voicemail.
- Communicate cross-functionally with other departments to assist with customer order
related inquiries - e.g. inventory, product information, logistics / delivery, and new product
sourcing requests.
processing and shipping of orders.
invoices, primary contact, shipping address, billing address, etc.
Candidate must have demonstrated the following in prior work experience :
teams
on nights or weekends.
Language requirement - Candidate must be able to communicate fluently in English and
Mandarin, Cantonese, or Korean.
Education Level - Bachelor's degree in Business or related fields from an accredited institution
is a plus.
Southeast Asia Food Group, operates 24 hours a day, 6 days a week. The ideal candidate must
be flexible to accommodate business needs. Start time of 6am.
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Client Support Specialist • Brooklyn, NY, US
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