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United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.
All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA.
About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.
Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes :
- Benefits eligibility begins the 1st of the month after start date
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Wellness program
- Employee discounts
- Short and long-term disability insurance
- Life and AD&D insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- 401(k) plan
- Direct deposit
- Tuition reimbursement program
- Paid Vacation
- Paid Sick Time
Join Our Team as a Technology and Automation Specialist at Epiroc! As a Technology & Automation Specialist, you will hold a pivotal role in delivering prompt service support for complex technical issues. Your responsibilities will encompass monitoring, testing, and conducting demonstrations aimed at minimizing downtime, lowering costs, and showcasing the capabilities of our products.
The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Work Location : Tucson, AZ
Work Type : Hybrid
Shift Timings (If applicable) : 40-60 hours a week, needs flexibility
Responsibilities :
Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation.Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives.Supply parts information via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports.Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages.Compile and analyze data from technology to enhance Epiroc's position, customizing solutions for customer-specific issues.Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving.Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication.Complete Epiroc automation training, RCS Basic and Advanced training, and participate in technology forums related to Epiroc ADS, URE, and SED machines.Requirements :
Minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and / or training, or an equivalent combination of education and experience.Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the necessary training program(s) to acquire the Training Certificates.Possess a valid driver's license with a good driving record.If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to meet all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes.Demonstrated strong mechanical aptitude and a strong work ethic from previous work experience.Uphold a courteous and professional demeanor in all interactions with both customers and internal staff.Ability to sit for prolonged periods as necessary, utilize hands for tactile tasks, extend arms and hands, and engage in verbal communication and listening.Extensive travel required, including national and some international travel.Epiroc is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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