Enterprise Project Manager at Columbia, SC

vTech Solution Inc is hiring an Enterprise Project Manager at Columbia, SC

About us : https : / / www.vtechsolution.com /

Job Duration : 12 months (with the possibility of extension or hire)

Location : Blythewood, SC

Mode of Work : Hybrid (3 days onsite per week)

Interview : 1 round, virtual (video required)

Job Description :

The Client is looking for an Enterprise Project Manager - Executive focused on Business Analysis within CRM Implementation

This position is open because we're beginning a CRM reimplementation project and need dedicated support to ensure its success. The CRM Consultant will serve as a business analyst to gather requirements, document processes, and work closely with the technical team. This role is essential to help the agency enhance customer relationships, optimize business processes, and ensure the new CRM system is effectively designed, implemented, and adopted across the organization.

The CRM Consultant will play a crucial role in helping the organization enhance customer relationships and optimize business processes through the effective use of CRM (Customer Relationship Management) software. This individual will assess business needs, design tailored CRM solutions, and ensure systems are implemented and adopted successfully to drive organizational goals.

Key Responsibilities :

• Evaluate business needs, workflows, and customer engagement processes to identify CRM requirements and opportunities for improvement.
• Design, configure, and implement CRM systems that align with the organization's goals and operational structure.
• Develop and document Standard Operating Procedures (SOPs) and training materials to ensure staff adoption and consistent CRM usage.
• Create and execute CRM strategies that improve customer relationships, data management, and business productivity.
• Collaborate closely with sales, marketing, and customer service teams to ensure CRM tools support their activities and objectives.
• Monitor and analyze CRM system performance, providing recommendations and adjustments to optimize effectiveness.
• Prepare reports and insights for leadership and key stakeholders on CRM performance, user adoption, and ROI.
• Stay up to date on CRM technology trends and emerging tools to recommend improvements and innovations.
• Assist with CRM vendor selection, evaluation, and implementation processes when introducing new platforms or upgrades.

Required Skills :

Preferred Skills :