Customer Support and Data Entry Specialist - Perio Protect

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• Customer Support and Data Entry Specialist Company : VistaApex Solutions | PerioProtect, LLC Location : Saint Louis, MO Reports to : Customer Service Manager Shift : 9 : 30am-6pm CST [Onsite] About VistaApex Solutions VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences.
• Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes.
• With a value-added approach across R&D, operations, and customer experience.  We empower clinicians to deliver confident, consistent, and elevated care.
• At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
• Position Overview In a rapidly growing dynamic business unit, this individual will be responsible for taking Perio Protect to the highest level of customer service in the industry.
• Our primary role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain customer satisfaction.
• This individual will also play a fundamental role in achieving our revenue goals by taking incoming sales orders and looking for cross-selling opportunities.
• Key Functions Create sales orders for all incoming gel and PDP orders from multiple sources.
• Manage incoming calls Customer inquiries, field questions, order status Take orders Monitor incoming emails for orders and customer inquiries and respond accordingly.
• Contact offices with orders on processing hold for reasons other than credit / delinquency to resolve.
• Contact offices with past due balances between 1 and 60 days to collect payment and inquire about other needs and issues.
• Utilize FMP to log conversations, follow up needs and sales history Process credit card payments for gel orders.
• Assist customers with EBizCharge Customer Portal setup and use.
• Ensure orders are logged in FMP Other duties as assigned The above statements are intended to describe the general nature and level of work being performed.
• They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
• Job Requirements Excellent listening, verbal, and written communications skills Ability to multi-task, prioritize, and manage time effectively Comfortable making phone calls and interacting with potential customers Strong computer skills Education and Experience High school degree or equivalent required; a bachelor's degree is preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Prolonged periods of sitting at a desk and working on a computer Frequent use of hands and fingers for typing, phone handling, and data entry Ability to talk and hear effectively, particularly when handling phone calls and virtual meetings Occasional need to lift or move office supplies or packages up to 15 pounds Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Work is typically performed in a professional office or remote / home office environment Standard office conditions with moderate noise levels from phones, conversations, and office equipment Use of standard office technology including computers, headsets, telephones, and web-based platforms Fast-paced and collaborative setting with a focus on customer satisfaction, accuracy, and timely communication Benefits We believe in supporting our employees both inside and outside of work.

Here’s what you can expect when you join our team :

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