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Office Manager / Coordinator

Office Manager / Coordinator

The Glass Guru of TemeculaTemecula, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Free uniforms
  • Opportunity for advancement

Roles & Responsibilities :

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change :

  • Reconcile sales software and accounting software transactions.
  • Handle A / R and prepare deposits for bank run.
  • Negotiate pricing with vendors to stay current in market place ongoingly.
  • Manage the day to day operations of the staff Customer Service Rep. (if applicable)
  • Answer inbound phone calls promptly during business hours. (if applicable)
  • Pre-screen incoming leads / potential customers in a proper manner. (if applicable)
  • Respond to any voicemails and / or messages from answering service. (if applicable)
  • Manage and respond the inbound email correspondence and forward accordingly.
  • Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
  • Schedule estimate appointments properly using the appropriate customer software.
  • Quote product by telephone for potential new clients / customers.
  • Assist Estimators with follow up on pending estimates by phone and / or email.
  • Strategically schedule work appointments for Installation Techs, along with customers accordingly.
  • Troubleshoot issue(s) from field if needed, working with GM / vendors and Technicians to find solutions.
  • Check order confirmations from fabricators / vendors for size and pricing accuracy.
  • Oversee proper filing of daily work orders and estimates.
  • Process timesheets for payroll processing.
  • Prepare Accounts Receivable and prepare deposits for bank daily.
  • Reconcile sales software and accounting software transactions as required.

    • Qualifications & Educational Requirements :

  • 1-2 years residential glass experience (ordering, estimating, office / project management) preferred.
  • HS Diploma or equivalent.
  • 2 or 4-year college degree preferred.
  • All candidates must pass initial background check and drug test.

    • Preferred Skills :

  • Excellent verbal / written communications skills.
  • Microsoft Office proficient (Word, Excel).
  • Experience with QuickBooks Online and web based software preferred.
  • Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
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    Office • Temecula, CA, US

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