Customer Success Project Manager

Job Description

Job Description

About Us :

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description : Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders.

What You'll Do :

• Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings
• Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned
• Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed.
• Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner
• Plans and executes client facing product transitions
• Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders
• Designs risk mitigation plans for client service projects assigned
• Optimizes and improves processes and overall approach for existing processes
• Acts as project manager for smaller products that don’t require full-time management
• Creates and maintains all required documentation for projects
• Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality
• Travel to orientation, industry or company events, or other onsite meetings as required
• Performs additional duties as assigned

Requirements

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range : The annual base salary range for this full-time role is $70,000- $90,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.