Field Access Manager, Great Lakes - Cleveland, OH

Field Access Manager, Great Lakes

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key responsibilities include : optimizing the experience for both the patient and the account, identifying, troubleshooting, and assisting with resolving access challenges for patients prescribed Galderma products, educating and supporting accounts by delivering information and education on Galderma's patient support services and product access to solve complex reimbursement challenges, supporting the execution of strategic and tactical initiatives within assigned geographic region, adhering to complex compliance business rules to ensure patient confidentiality and access to care, resolving field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region, partnering with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience, partnering external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey, acting as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapy, and educating Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs.

Minimum requirements include a Bachelor's degree in a relevant field, 5+ years of experience in the pharmaceutical industry; dermatology and / or biologic experience preferred, 2+ years in a reimbursement or access role supporting prescription based products, proven experience successfully launching new to market specialty products and resolving difficult access challenges, understanding of utilization management tools, prior authorizations and appeals, account management experience preferred, cross-functional experience required, proven track record of collaboration and coordination, exceptional communication and presentation skills, comprehensive analytical / strategic thinking skills, ability and confidence to work effectively and with a sense of urgency, adaptability, resilience and tenacity and ability to quickly pivot, and proficiency in English, MS Office; especially Word, Excel, and PowerPoint.

What we offer in return includes an organization that embraces diversity & inclusion, a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next steps include a first virtual conversation with the recruiter, a virtual conversation with the hiring manager, and a panel conversation with the extended team.