A company is looking for a Director of Customer Success - EMEA.
Key Responsibilities
Lead, mentor, and develop a team of Customer Success Managers
Define and execute customer retention strategies to ensure satisfaction and loyalty
Oversee the full customer lifecycle from onboarding through renewal and ongoing engagement
Required Qualifications
5+ years in customer success, account management, or client-facing roles
At least 2+ years in a leadership or management position
Experience overseeing onboarding / implementation functions
Proven experience leading and scaling high-performing Customer Success teams
Strong analytical skills with the ability to use data to inform decisions
Director Of Customer • Kansas City, Kansas, United States